Who We Are and How to Reach Us
Avantgarde Casino Online operates this website at https://avantgarde-cassino-austalia.com/. Our registered address is Level 1, 470 St Kilda Rd, Melbourne VIC 3004, Australia. If you have any questions about how we handle your personal information, you can reach our team by phone at +61 3 9687 1371 or by email at care@avantgarde-cassino-austalia.com.
This Privacy Policy sets out how Avantgarde Casino collects, uses, stores, discloses, and protects the personal information of players and website visitors based in Australia. We operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. Where applicable, we also observe the requirements set by state and territory gaming regulators and the Interactive Gambling Act 2001 (Cth).
By accessing or using the Avantgarde Casino website, registering an account, or otherwise engaging with our services, you confirm that you have read and understood this policy. If you do not agree with any part of it, please do not use our platform.
What Information We Collect
We collect personal information that is reasonably necessary for us to provide our gaming services, verify your identity, process transactions, and meet our legal obligations. The categories of information we may collect include:
- Identity information: full name, date of birth, gender, and copies of government-issued identification documents (such as a passport or driver’s licence) required for Know Your Customer (KYC) verification under Australian anti-money laundering rules.
- Contact details: residential address, email address, and phone number.
- Account credentials: username and encrypted password.
- Financial information: payment method details, transaction history, deposit and withdrawal records. We do not store full card numbers; payment processing is handled through PCI-DSS-compliant providers.
- Gaming activity: game sessions, wagering history, bonus usage, win/loss records, and responsible gambling self-assessment data.
- Device and technical data: IP address, browser type, operating system, device identifiers, time zone, and session logs collected automatically when you use our website or app.
- Communications: records of your interactions with our support team via live chat, email, or phone.
- Voluntary information: any additional details you choose to share when completing surveys, entering promotions, or contacting us.
We only collect sensitive information (such as documentation relevant to self-exclusion or problem gambling support) where you have provided it voluntarily or where we are required to do so by law.
How We Collect Your Information
Most personal information is collected directly from you at the point of registration, during account verification, when you make a deposit or withdrawal, or when you contact our support team. We also collect information automatically through cookies, web beacons, and similar tracking technologies when you browse our site.
In some cases, we may receive information about you from third parties, including:
- Identity verification and fraud prevention services that help us confirm the accuracy of the details you provide.
- Payment processors and banking institutions involved in processing your transactions.
- Regulatory bodies or law enforcement agencies where disclosure is required by Australian law.
- Publicly available sources, where relevant to our compliance obligations.
Where we collect your information from a third party, we take reasonable steps to ensure that collection was made in accordance with Australian privacy law.
Why We Use Your Information
Providing and Managing Your Account
The primary reason we collect your information is to operate your Avantgarde Casino account. This includes processing your registration, verifying your age and identity, managing deposits and withdrawals, crediting bonuses such as our 200% welcome match up to AU$800, and delivering the games and services you request.
Legal and Regulatory Compliance
We have obligations under several Australian laws that require us to collect and retain certain personal information. These include:
- The Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), which requires us to verify customer identity and monitor transactions for suspicious activity.
- The Interactive Gambling Act 2001 (Cth), which governs the provision of interactive gambling services to Australian residents.
- State and territory responsible gambling legislation, which may require us to maintain records related to self-exclusion, deposit limits, and problem gambling interventions.
- Tax reporting obligations under Australian taxation law.
Responsible Gambling
Avantgarde Casino takes its responsible gambling obligations seriously. We use your account and gaming activity data to monitor play patterns, identify early signs of problem gambling behaviour, and take appropriate action, which may include contacting you directly, applying cooling-off periods, or facilitating self-exclusion. Information you provide in connection with responsible gambling tools is treated with particular care and is not used for marketing.
Security and Fraud Prevention
We analyse account activity, device data, and transaction records to detect and prevent fraud, money laundering, underage gambling, and other prohibited conduct. This processing is necessary both for the protection of our players and for compliance with our regulatory duties.
Marketing Communications
With your consent, we may send you promotional emails, SMS messages, or notifications about bonuses, new games, and special offers. You can withdraw your consent at any time by clicking the unsubscribe link in any marketing message or by contacting us at care@avantgarde-cassino-austalia.com. Withdrawing consent does not affect the lawfulness of any processing carried out before that point.
Improving Our Services
We use aggregated and, where possible, de-identified data to analyse how players use the platform, identify technical issues, develop new features, and improve the overall quality of the Avantgarde Casino experience.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to function correctly and to improve your experience. Cookies are small text files placed on your device when you visit a website. We use the following types:
- Essential cookies: Required for the website to operate. These cannot be disabled without affecting core functionality such as logging in and maintaining your session.
- Analytics cookies: Help us understand how visitors interact with our site, which pages are most visited, and where users encounter difficulties. This data is aggregated and used only to improve the platform.
- Preference cookies: Remember your settings and choices, such as your preferred language or display options.
- Marketing cookies: Used, with your consent, to deliver relevant promotions and track the effectiveness of our campaigns.
You can manage cookie preferences through your browser settings at any time. Disabling certain cookies may limit some features of the website. A full Cookie Policy is available on our site.
Sharing Your Information
We do not sell your personal information to third parties. We share your data only where it is necessary to provide our services, where we have a legal obligation to do so, or where you have given your consent. The categories of recipients include:
- Payment service providers who process your deposits and withdrawals.
- Identity verification providers who assist us in meeting our KYC and AML obligations.
- IT infrastructure and hosting providers who store and maintain the systems that run our platform.
- Customer support tools that help us manage live chat, email, and ticketing.
- Regulatory authorities and law enforcement agencies in Australia, where we are required to report or disclose information by law.
- Problem gambling support services and self-exclusion registers, where your enrolment in such a programme requires us to share relevant information.
Where we engage third-party service providers, we require them to handle your personal information in accordance with Australian privacy law and to implement appropriate security measures.
Overseas Disclosure
Some of our service providers and technology partners operate outside Australia, including in countries that may not have privacy laws equivalent to Australian standards. Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure that the recipient handles that information in a manner consistent with the Australian Privacy Principles, including through contractual arrangements. By using Avantgarde Casino, you acknowledge that your information may be transferred and stored outside Australia in these circumstances.
How We Protect Your Information
We maintain a range of technical and organisational measures designed to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:
- SSL/TLS encryption for data transmitted between your device and our servers.
- Secure, access-controlled data storage environments.
- Two-factor authentication options for your account.
- Internal access controls that limit staff access to personal information on a need-to-know basis.
- Regular security assessments and monitoring of our systems.
No method of transmission or storage over the internet can be guaranteed as completely secure. While we work hard to protect your data, we cannot warrant absolute security. If you become aware of any unauthorised activity on your account, please contact us immediately at care@avantgarde-cassino-austalia.com or call +61 3 9687 1371.
How Long We Keep Your Information
We retain personal information for as long as your account remains active and for a period afterwards as required by our legal and regulatory obligations. Under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), we are required to keep certain customer identification and transaction records for a minimum of seven years. Responsible gambling records may be retained for longer periods where required by applicable gaming regulations.
When personal information is no longer required and retention is not mandated by law, we take reasonable steps to destroy or de-identify it securely.
Your Rights and Choices
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you. We will respond to access requests within a reasonable time and provide the information in a format that is clear and understandable.
- Correct inaccurate, out-of-date, incomplete, or misleading information. If you believe any details we hold are incorrect, contact us and we will investigate and update them promptly.
- Complain about a suspected breach of the Australian Privacy Principles. We take all complaints seriously and will respond within a reasonable period.
- Opt out of direct marketing at any time without cost, as described in the marketing section above.
To exercise any of these rights, please contact us in writing at care@avantgarde-cassino-austalia.com or by post to Level 1, 470 St Kilda Rd, Melbourne VIC 3004, Australia. We may need to verify your identity before processing your request.
Responsible Gambling and Minors
Avantgarde Casino is strictly an adults-only platform. You must be 18 years of age or older to register and play. We use age verification processes at registration and during ongoing KYC checks to prevent underage gambling. If we have reason to believe a player is under 18, the account will be suspended pending further verification and any funds held will be managed in accordance with applicable regulations.
We support a range of responsible gambling tools including deposit limits, loss limits, session time reminders, cooling-off periods, and permanent self-exclusion. If you would like to access any of these features or are concerned about your gambling, please contact our support team at any time or visit the Gambling Help Online service at gamblinghelponline.org.au, which provides free and confidential support to Australians.
Links to Third-Party Websites
Our website may contain links to external sites, including payment providers, game studios, and responsible gambling resources. These websites operate independently and have their own privacy policies. Avantgarde Casino is not responsible for the privacy practices of any third-party website. We encourage you to review the privacy policy of any external site before providing your personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or the services we offer. When we make material changes, we will notify registered players by email or through a prominent notice on the website. We encourage you to review this page periodically. Continued use of the Avantgarde Casino platform after any changes take effect constitutes your acceptance of the updated policy.
How to Make a Privacy Complaint
If you believe Avantgarde Casino has handled your personal information in a way that does not comply with the Australian Privacy Principles, we ask that you contact us first so we have the opportunity to resolve the matter directly. Please write to us at care@avantgarde-cassino-austalia.com with the subject line “Privacy Complaint” and include a clear description of your concern. We will acknowledge your complaint promptly and aim to provide a substantive response within 30 days.
If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.